Terms and conditions

Main terms and conditions

Updated: 2019-02-25

These terms and conditions apply to the use of the website www.dugez.bg, managed by Dugez LTD. ('' we '', '' our '' or '' us '' depending on the context).

You agree that your use of this website, as well as any transaction made through it, is subject to these terms and conditions ("Rules"). We advise you to read these Rules carefully and in full, as well as to print a copy for future use. By searching for information, using, registering or making a transaction on our website, you confirm that you have read, understood and agree to these Terms. Otherwise, please do not use this website.

When you shop through the website, you will be asked for personal information, including (but not limited to) your full name, address, zip code, current residence and email address. Your personal information will be used in accordance with our Privacy Policy. By agreeing to these Rules, you also acknowledge that you have read, understood and agree to the rules described in our Privacy Policy.


Article 1 - Access to services

Article 2 - Information about us

Article 3 - Changes to the website

Article 4 - Procurement process

Article 5 - Order confirmation

Article 6 - Payment

Article 7 - Protection

Article 8 - Delivery

Article 9 - Accuracy of content

Article 10 - Return, refusal and exchange

Article 11 - Reimbursement

Article 12 - Guarantee

Article 13 - Complaints procedure

Article 14 - Ownership of rights

Article 15 - Responsibilities

Article 16 - Other important rules

Article 17 - Contact us


Article 1 – Access to services

By ordering through our website, you guarantee that you are legally able to enter into binding contracts and that you are at least 18 years old.

Article 2 – About us

Мanagement: Dugez Ltd

Trademark: dugez

Office address:
308 Atanas Moskov str. West Industrial Zone

E-mail address: dugez@outlook.it

Identical. No. : 204961906

Article 3 - Changes to the website

We reserve the right to change the Rules from time to time. All changes take effect from the moment they are published on the website and will be valid for all contracts for the purchase of products from that date. It is your responsibility as a visitor to the website to read the terms and conditions each time you use the website.

All deviations from these terms and conditions can be considered only if they are written and signed by an authorized representative. In this case, all other clauses of the Rules remain completely unchanged.

Article 4 - Procurement process

Please follow the link How to order for information on how to place an order on our website. All orders of dugez.bg are subject to prior acceptance of our terms and conditions. (Please see section 1.2).

During the ordering process, you will be asked to check the box to confirm that you have read, understood and agree to the content and applicability of these Rules. You will not be able to place an order unless you have accepted the Rules.

The Rules in force at the time of concluding your contract will apply to your order, unless you explicitly agree with the applicability of the newer, revised version of the Rules.

When placing an order on our website you must register and provide us with a username and password ('' Account Login ''). The information you provide on this website must be complete and accurate at all times. You are responsible for the maintenance and confidentiality of your Account Information. We are not responsible for any damage or loss that may occur in the event of improper protection of your personal information by you. In the event that you have any concerns about your Account Login or become aware of any misuse, please contact dugez@outlook.it

Article 5 - Order confirmation

After placing an order you will receive an e-mail from us certifying that we have received your request. Please note that this does not mean that your order has been accepted. Your order declares to us your intention to purchase the product. All orders are subject to our acceptance and we will confirm this acceptance by sending an e-mail to you to confirm that the product has been sent ("Confirmation for sending"). The contract between the two parties (the "Contract") will be formed after we send the product to you. Before that, we may inform you that we do not accept your order or you may cancel it.

All products you order through our website remain our property until we receive full payment for them.

Article 6 – Payment

Payment can be made through any of the Payment Methods section.

We move the payment as soon as we receive your order. Once we've marked your credit card information and checked our availability, the product is ready to ship.

To ensure that your credit or debit is not used without your permission, we will validate the information provided during the ordering process (name, address and other attached information) against misuse by the third party database. By agreeing to these Rules, you agree to these checks. This information is used only to verify your identity. Credit checks are not performed and this will not affect your credit rating. All information you provide to us will be treated in accordance with our privacy policy and the Personal Data Protection Act.

We process your payment, controlled by a third party service provider, compliant with the security standards adopted in the payment card industry. (PCI DSS version 2).

Article 7 - Protection

Once you have reached the payment step during the process of submitting your order, the security mode will be activated automatically. You can recognize this mode by the padlock, which will appear at the bottom of the page, in the right corner of your browser. Security mode ensures that all your details are encrypted for better protection.

In order for us to continue with the credit or debit card payment process, we will ask for your card details. This will happen every time you make a payment to us. Except as described in this Policy, we will not contact you by e-mail or otherwise to request information from your card or other secure information. If you receive an e-mail requesting this information, please contact our Customer Service Department immediately.

We use our trusted techniques to provide our website with protection against viruses and other harmful content that may harm your computer, although we cannot guarantee it. It is your responsibility to provide the right equipment (including, but not limited to, an antivirus program) to use the network securely. Except as required by law, we will not be liable to you for any damage or loss caused to you as a result of an attack by viruses or other harmful content when using our website. .

Член 8 – Delivery

The cost and delivery time depend on the delivery address and the type of product you want to receive. For more information, please see delivery information.

We will do our best to meet the deadlines we have promised you. However, sometimes, due to unforeseen circumstances, a delay is inevitable. We are not responsible for delays or inability to deliver the product within the specified limits if it is caused in part or in whole due to circumstances beyond our control.

If there is no one at your home address or delivery address to accept the shipment, you will be left a note with the coordinates of where it will be left, which may be with your neighbors. Alternatively, we can return your order to one of the courier service warehouses and the note will give instructions on how to pick up your order from there.

The risk of damage or loss of the products remains our responsibility until earlier on the same day as the delivery is made (if the product is fully paid) or the date on which the first attempt is made to deliver the product.

Refunds are only possible in accordance with your rights under CPDSR 200 (Consumer Protection Distance Selling Regulations 200) and other applicable laws.

Article 9 - Accuracy of content

Except in the cases described below, the price you pay is the one stated at the time we receive your order, unless an error occurs.

Despite all the measures we take to make sure that the prices quoted on the website are correct, sometimes mistakes are inevitable. If we find a price error, we will contact you as soon as possible to allow you to reconfirm the product request with its actual price or cancel it. If we are unable to contact you, your order will be automatically canceled. If you cancel the order but have already paid for it, we will refund the full value you paid.

All prices are in Bulgarian levs with VAT included. Prices do not include delivery fees, which are shown for the respective product in the delivery information.

All dimensions, measurements and measurements are approximate. We try to declare them as accurately as possible, but we still cannot guarantee their absolute accuracy.

We use our methods to display photos of products as close as possible to their actual appearance.

Член 10 – Return, refusal and replacement

For direct information on the return of ordered products, please refer to the Return Policy.

According to the CPDSR (Consumer Protection Distance Selling Regulations), you have the right to cancel your order within 30 days starting on the day you receive the Products. In this case, you will receive a full refund of the amount paid for the Products, which will be paid to you in accordance with the "Refund" section below as well as in accordance with your legal rights.

If you wish to cancel your order, you must inform us by e-mail. We will then arrange for a refund of the order, free of charge, and the product must be in its original packaging and in the same condition as when you received it (please read our Return Policy for more information). You have a legal obligation to take care of the products while they are in your possession. If you fail to fulfill this obligation, we have the right to demand compensation from you.

These Rules do not violate your other legal rights as a consumer and do not constitute a complete description of all your legal rights. For more information about your consumer rights under the Distance Selling Goods Act, please contact your local authorities and services responsible for commercial and consumer rights.

In rare cases, it may happen that the description of the products changes. In these cases, we will contact you as soon as possible to offer you an alternative to the original product you ordered. If you are not satisfied with the proposed replacement, please contact our Customer Service department. We will arrange for the product to be recovered and refunded in accordance with our Refund Policy in the Refund section described below.

If you believe that you have received a product with a defect, damage or product that you have not ordered, you must inform us within a reasonable time. Please do not return the product to us immediately. Rather, we will contact you to discuss a reasonable solution and offer you (without limitation) the repair or replacement of parts or the entire product or a refund. If we offer a refund, we will refund the full amount of the defective, damaged or defective product, and any applicable return shipping fees or other reasonable charges that may occur upon return of the product will be at our expense.

Член 11 – Reimbursement

If you cancel an order according to the Return, Cancellation and Replacement section described above, we will refund the amount paid to you once we receive the products back. The refund will be made on your card, and this refund will be subject to the regulations for goods damaged in return transportation or for which we have arranged the collection.

Член 12 – Legal guarantee

We guarantee that any product purchased from us through our website complies with the relevant sales contract for a minimum of two years from the delivery of the product, in accordance with EU law, but national law may grant you additional rights. Compliance with the sales contract means that the products comply with the description on our website, are fit for the purposes for which products of the same type are normally used and show the quality and performance that are normal for products of the same type and which can be reasonably expected. This legal guarantee also covers damages that may occur during delivery.

In the event of non-compliance, you have the right to request that the products be brought into conformity free of charge by repair or replacement or, if this is not possible or disproportionate, by appropriate price reduction or refund. If the product you purchased is damaged, please do not hesitate to contact our customer service department.

This legal guarantee does not affect or displace any of your other rights as a customer under national laws and regulations.

Your rights under the legal warranty become invalid if any party other than the manufacturer or repair service not specified by Dugez Ltd. modifies the product.

Article 13 - Complaints procedure

The entrepreneur has a complaint procedure of which customers are sufficiently informed and handles the complaint in accordance with this complaint procedure.

Complaints about the implementation of the agreement must be described fully and clearly within a reasonable period of time after the customer has noticed the defects.

Complaints submitted to the developer will be answered within 14 days of the date of receipt. If a complaint has a predictably longer processing time, the developer will respond within 14 days with an acknowledgment of receipt and an indication of when the customer can expect a more detailed response.

The client must allow the contractor at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute is raised that meets the conditions for resolving disputes.

Not satisfied with the handling of your complaint? You can submit your complaint to the Disputes Committee through the European ODR Platform. (http://ec.europa.eu/consumers/odr)

Article 14 – Ownership rights

By agreeing to the Rules, you accept and agree that all copyrights and other intellectual property are provided for personal use only and remain our property at all times.

You may download or copy content or materials for personal use only from our website. Copying, reproducing, publishing, distributing or displaying materials displayed on our site for other uses is illegal and prohibited by law.

The content and other materials on our site are only available for your personal use and may not be copied or used unless agreed to by us or one of our representatives within authorized written terms.

Article 15 – Responsabilities

Subject to the remainder of this section, entitled Liabilities, if we fail to comply with these Terms, we will be liable to you with respect to the purchase price of the product.

Subject to the remainder of this section entitled Liabilities, we are not liable for losses due to our inability to comply with the Rules for the following reasons: loss of income or revenue; loss of business; lost profits; loss of expected savings; data loss; loss of reputation or reputation; poor management or improper allocation of office time; or any special or indirect losses due to damaged good name and damaged reputation.

Nothing in this Agreement excludes or limits our liability for death or personal injury resulting from our negligence; fraud or fraudulent content; any breach of the obligations laid down in Part 12 of the Sale of Goods Act 1979; defective goods within the meaning of the Consumer Protection Act 1987; or any other matters for which it would be illegal for us to be held liable or to try to be excluded from liability.

Although we make every reasonable effort to ensure that our website meets all applicable security standards, we cannot be held liable for unauthorized access to information you provide to us through our site.

If any of these Rules or any of the clauses of the contract are determined by a competent authority to be invalid, illegal or unenforceable to any extent, this rule, condition or provision will be separated from the other rules, conditions and regulations, and the others will remain valid. to the fullest extent permitted by law.

The European Commission offers consumers a website for online dispute resolution (ODR): http://ec.europa.eu/consumers/odr/

This platform serves as a focal point for out-of-court settlement of disputes arising from online sales or service contracts in which the user participates.

Article 16 - Other important rules

All contracts are concluded in English. All matters that may arise in the future will be dealt with by English law and will be the subject of the English judicial system.

These Rules constitute the overall connection between us and replace all previous discussions, correspondence and negotiations between us related to the subject of action. We agree that neither of us will take any action with respect to any statement or warranty (whether done innocently or recklessly) that is not set out in these Rules. Each of us agrees that only our own actions with respect to the representations and warranties set forth in these Rules (whether done innocently or recklessly) may be in breach of the agreement.

No person not party to this Agreement shall have the right to enforce the Rules of this Agreement.

Article 17 - Contact us

If you have any questions or concerns about the Rules or the Website, please contact us.